At City Needs T/A Bite Free, we strive to provide our customers with top-quality products and excellent customer service. We understand that sometimes you may need to return a product, and we want to make that process as smooth as possible. Please read this Refund and Returns Policy carefully to understand your rights and responsibilities.

Guarantee and Warranty

  1. 7-Day Money-Back Guarantee: We offer a 7-day money-back guarantee. If you are not satisfied with your purchase, you may request a refund within seven (7) days of receiving the product. This guarantee ensures that your satisfaction is our top priority.
  2. 1-Year Warranty: Our products are backed by a 1-year warranty. This warranty covers defects in materials and workmanship. However, please note that this warranty excludes damage resulting from user negligence, mishandling, or the wrong application of the window nets for mosquitoes.

Exchanges

  1. Exchange Policy: We understand that you may need to exchange a product for various reasons, such as receiving a damaged item or realizing you ordered the wrong size. We are here to help.
  2. Time Frame: Exchanges typically take 2 – 5 working days to process. We aim to resolve your exchange as quickly as possible.

Gifted Items

  1. Refunds for Gifted Items: If you received a product as a gift and need to return it for a refund, please contact our customer service. The refund will be issued to the original purchaser.

How to Return a Product

  1. Return Authorization: To initiate a return, please follow these steps: a) Contact our customer service by email at [email protected] b) Provide your full name, order details, and the reason for the return.
  2. Return Address: After receiving authorization, return the product in its original, unopened packaging to our registered address: Plot 5336, Block 2, Mogoditshane.
  3. Shipping Costs: Please note that you are responsible for all return shipping costs. The cost of returning the product is at your expense. We recommend using a traceable and insured shipping method.
  4. Condition of Returned Items: To be eligible for a refund, exchange, or warranty claim, the product must be returned in its original, unopened packaging and in perfect condition for resale.
  5. Defective Products: If you are returning a product due to a defect covered by our warranty, the return charge will be at your expense until the reported fault is investigated and confirmed by Bite Free. If the return is accepted, the goods must be returned within 30 days and must not be used until inspected.

Please allow time for the return to reach us and for the exchange to be processed. We will notify you via email once your return has been received and processed.

If you have any questions or need further assistance with the return process, please contact our customer service by email at sales.

Thank you for choosing City Needs T/A Bite Free. We appreciate your business, and we are committed to providing you with high-quality products and exceptional service.